Hiring: Client Engagement & Cloud Adoption Company: Tyler Technologies Location: Pittsburgh, PA Job Posted Time: 2026-09-10 15:06:53 Employment Type: On-site Target Skills & Keywords : Jira, Microsoft Excel, Microsoft PowerPoint, Product Management, SaaS About the job Experience: •BS/BA in Education, Business, Information Systems, or related field; or equivalent experience. •3–5+ years of experience in client-facing roles such as training, implementation, product support, or product management within ERP, HRIS, or SaaS (K-12 or public sector preferred). •Direct experience with K-12 state reporting, compliance workflows, or regulatory change cycles is highly valued. •Exceptional communication skills with the ability to explain complex concepts simply and effectively to non-technical audiences. •Strong instructional design instincts for both live and asynchronous learning. Required Skills: •Whereas Client Experience Managers focus broadly on relationship management, the Client Engagement & Adoption Lead has a concentrated focus on training, enablement, adoption, and product feedback for clients within their assigned region. •Deep School ERP Pro knowledge •(preferably in K-12 State Reporting, HR/Finance workflows, or public sector ERP) with an educator’s mindset—skilled at simplifying complexity, facilitating live and asynchronous learning, and creating feedback loops that inform product improvements. •Assess client education needs within the assigned region, focusing on complex areas such as State Reporting, compliance, and software adoption. •Design, deliver, and refine training (virtual and in-person) tailored to different user groups. •Develop self-service resources such as job aids, videos, recorded webinars, and user guides that empower district users. •Build trusted relationships with school districts, proactively engaging with them during key calendar events. •Coordinate and host regional user group meetings, workshops, and peer-to-peer learning opportunities. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!