Hiring: Client Development Manager – East Coast, MRTW & MTM Company: Hermès Location: Manhattan, NY Job Posted Time: 2026-09-10 11:43:49 Target Skills & Keywords : Microsoft Excel About the job Experience: •3+ years in made-to-measure or custom clothing experience. •180+ year tradition of creativity and innovation. Required Skills: •The Made-to-Measure/Men’s RTW manager serves as a métier and market specialist, developing the Men’s Ready to Wear business and Made-to-Mesure & Bespoke programs for the East Coast Region. •The Made-to-Measure/Men’s RTW Manager will be responsible for implementing strategies to drive sales, partnering with the boutiques when needed, and ensuring client satisfaction through the pre and after sales process. This role will focus in cultivating relationships with our clientele and guarantying the highest client experience while in store. •This role will provide highly developed technical MTM skills to achieve selling and customer service objectives for the U.S boutiques and inspire the customer with the craftsmanship of Hermès’ product. •All other duties as assigned by the supervisor. •Ensure the highest level of MTM services is provided while conveying in-depth knowledge of fabric and custom suit products, including composition, style, and origin. Serve as a trusted advisor in assisting customers in product choice, providing style advice and fit recommendations, and work collectively with the tailor on proper fit for the client. •Partner with the Learning & Development team to organize and host MRTW/MTM trainings and store focused workshops. •Serve as an Ambassador in frequently communicating with MTM métier in Paris, relaying feedback on products and services from customers to Paris as well as entering and following through MTM and Bespoke orders •Service Excellence and Client Development Qualifications: •Bachelor’s degree. •Strong planning and organizational skills with a sense of priority for deadlines and attention to detail. •Elevated leadership and communication skills. •Strong knowledge of Excel and confidence with Data analysis and reporting •Even tempered with ability to continuously multi-task. •Self-starter and able to work independently. •Deeply interested in the world of Luxury and Fashion, and passionate of Made-To-Measure and Bespoke programs Compensation: •$96,706 - $114,289 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!