Hiring: Client Delivery Manager Company: Thrive Location: Woburn, MA Job Posted Time: 2026-09-03 10:16:49 Employment Type: Contract / Remote Target Skills & Keywords : Agile, ServiceNow About the job Experience: •5+ years of digital experience as a CDM (Managed Services experience a plus) •Strong general business acumen (financial/P&L acumen a plus) •General understanding of technology and managed services •Teamwork: works well across customer and Thrive environments •Strong work ethic (dependable, confident) Qualifications: •Build strategic relationships with key client stakeholders •Identify current pain points and desired outcomes affected by services under contract •Provide measurable value to the customer (Value Realization) •Solve complex customer problems by partnering with Thrive resources to meet customer expectations •Help customers optimize utilization of existing and available products and/or services •Ensure best practice adoption across the customer environment •Lead future lifetime value through higher product adoption, customer satisfaction, and overall health scores (including advocacy and reference-ability) •Manage contract P&L to deliver to expectations and improve year over year •Expand revenue in accounts through opportunity identification •Prepare and drive successful contract renewals Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!