Hiring: Client Delivery Executive II - Hybrid Company: NTT DATA North America Location: New York, NY Job Posted Time: 2026-09-12 07:43:03 Employment Type: Remote Target Skills & Keywords : Accessibility, R About the job Experience: •12+ years of experience in IT service delivery, managed services, or client-facing delivery roles •5+ years in leadership or managerial roles overseeing cross-functional or multi-tower teams Required Skills: •Ticket Management and meeting SLAs •Reporting, Budgeting, Cost management and Invoicing •Weekly, Monthly and Quarterly reviews with the Customer •Staffing / Resource Management •Establish and maintain positive client relationships with clients, executive and managerial level clients •Managing programs, projects, and providing direction and guidance in adhering to client and internal delivery processes, frameworks, workflows and requirements. •Support New Business Opportunities •Provides direction and guidance for administration and results for multiple departments within a function or work area Qualifications: •Proven experience managing end-to-end service delivery in complex, enterprise environments •Excellent communication, negotiation, and influencing skills •Strong analytical and problem-solving capabilities •Advanced organizational and time management skills •Demonstrated capacity to develop and execute complex operational and strategic plans •Strong decision-making skills using experience, data, and business judgment •Operational familiarity with ITIL or similar service management frameworks •Demonstrated capacity to work in a hybrid model (onsite in New York or New Jersey) •Willingness to engage closely with client teams and leadership in a high-visibility delivery role Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!