Hiring: Client Advocate - Employee Benefits (Remote) Company: NFP, an Aon company Location: Maryland, United States Job Posted Time: 2026-09-11 11:52:23 Employment Type: Full-time Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Experience: •3-5 Years of related industry experience Required Skills: •Supervise the team inbox for incoming cases and requests from our broker clients •Enter ALL transactions that are pulled from the inbox onto the daily tracking sheet. •Track daily progress of each case for team transparency and organization on the Smart Sheet •Maintain an outstanding relationship with all the brokers who are being serviced with daily follow ups. •Consistent communications with Broker clients is detailed and well written. •Develop positive connections with our Carrier partners for information and educational purposes. •Efficient process of all transactions into the carrier portals for submission or change. •Email requests and questions to assigned representatives at the carrier level. Qualifications: •Outstanding analytical skills and problem solving •Outstanding oral and written communication skills •Sophisticated knowledge of carrier plan designs and portal/systems, often specializing in one or more carriers. •Well-organized with the ability to handle several clients simultaneously •Proficiency with MS Office products, including Outlook, Word, Excel, PowerPoint, and Adobe PDF. •Dedicated work ethic with a very high dedication to client service excellence •Extensive understanding of carrier rules and regulations, along with state legislation for all jurisdictions •Strong sense of urgency; however extremely accurate •High School Diploma or equivalent •L&H License required or willing to obtain within six months after hire Compensation: •$55,000 - $65,000 / year •We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!