Hiring: Claims Representative Company: General Electric Credit Union Location: Cincinnati, OH Job Posted Time: 2026-09-10 12:36:02 Employment Type: On-site Target Skills & Keywords : Microsoft Office About the job Experience: •Prior experience in personal insurance industry or with auto insurance preferred •At least one year of experience providing basic customer support or handling inbound calls Required Skills: •The Claims Representative provides support to the claims team typically via administering incoming phone calls and emails, to help ensure efficient operation and procedural support. •Administer incoming member calls and emails for the Loan Servicing and Claims teams •Document systems accurately with member requests, needs or actions be taken •Provides assistance to members on basic questions or troubleshooting needs including educating and informing members on claims procedures through either through phone or email •Effectively identifies members’ needs utilizing the highest level of member support and professionalism •Redirects calls appropriately to the internal team member •Assist with special projects as needed •Participate in training activities to help support the Loan Operations Department as necessary Qualifications: •Demonstrated capacity to manage multiple systems at one time •Strong communication skills and comfortable when managing communication channels •Good interpersonal and customer service skills to be both fair and clear with members while remaining composed, friendly, and empathetic •Attention to detail and accuracy in data entry •Demonstrated capacity to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems •Demonstrated capacity to adapt in an ever-changing business environment •Health, Dental and Vision insurance •Life and Disability insurance options •Paid Time Off starts accruing once hired and take your birthday off -paid •401k Retirement plan with up to a 10% match of your base gross compensation Compensation: •Health, Dental and Vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!