Hiring: Claims Center E-learning Professional- Alpharetta, GA Company: Aon Location: Alpharetta, GA Job Posted Time: 2026-09-03 07:40:22 Employment Type: Full-time / Hybrid About the job Experience: •2 years) in developing and delivering engaging training programs for claims / call center agents. Required Skills: •ELearning Development: •Design, develop, and deploy high-quality eLearning modules for the claims operations/call center using the company's LMS, incorporating adult learning principles and engaging instructional strategies. •Partner cross-functionally with subject matter experts (SMEs) to gather information and create accurate and up-to-date content. •Utilize multimedia tools like audio, video, and simulations to enhance the learning experience. •Conduct thorough testing and revisions to ensure the functionality and effectiveness of eLearning modules. •Develop and deliver engaging in-person and online training programs for new and existing claims adjudicators / OB call center agents, covering various topics such as customer service skills, product knowledge, call handling procedures, and company policies. •Utilize a variety of training methods, including interactive sessions, role-playing activities, team alerts, and case studies. •Facilitate discussions, answer questions, and provide individual feedback to enhance learning and development. Compensation: •$75,000 - $85,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!