Hiring: City Manager, Los Angeles Company: Coco Location: Los Angeles, CA Job Posted Time: 2026-09-10 11:10:10 Employment Type: Contract Target Skills & Keywords : Microsoft Excel, Notion, Slack About the job Experience: •3+ years of experience managing a hands-on, physical-world operation—think restaurant general manager, fulfillment center manager, field operations manager, or similar. You've run something where stuff actually happens in the real world, not just on a screen. Required Skills: •Own city-level operations: Manage day-to-day fleet health, deployment zones, and operational uptime across all active merchant locations in Lost Angeles. You are accountable for hitting the numbers—delivery completion rate, uptime, cost per delivery—and you'll know at any given moment exactly where you stand. •Drive merchant success: Serve as the primary point of contact for Coco's merchant partners—onboarding new restaurants, resolving incidents, and proactively improving the delivery experience. Details matter: every missed handoff, misconfigured tablet, and unresolved complaint is your problem to own. •Manage the team: Hire, train, schedule, and manage local operations staff (robot technicians, coordinators, and any contract labor). Set clear expectations, hold people to them, and build a team that executes with consistency and pride. •Report and improve: Track city KPIs obsessively. Surface insights to central leadership, flag problems early, and drive continuous improvement across every dimension of the operation. •Represent Coco locally: Be a visible and trusted presence in the community—at neighborhood meetings, with local press, and with city officials. Qualifications: •Proven track record managing a direct labor workforce—whether in-house or contract—including hiring, scheduling, performance management, and holding people accountable to standards. •Metrics-driven operating style: you set KPIs, track them rigorously, and self-motivate to do whatever it takes to hit them. You don't need to be chased for numbers; you bring them. •Extreme attention to detail: you notice when things aren't being done right, you build processes to prevent recurrence, and you create a culture where standards are taken seriously. •Strong relationship management skills—comfortable working with restaurant operators, platform partners, and city officials alike. •Highly organized with the ability to juggle multiple competing priorities without things falling through the cracks. •Willingness to work non-standard hours when the operation requires it; robot delivery doesn't stop at 5 PM. •Background in account management or B2B sales, particularly with restaurant or retail partners. •Comfort with operational tooling (Excel/Google Sheets, Notion, Slack, data dashboards). Compensation: •$140,000 - $160,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!