Hiring: CCC: Service Coordinator Company: Ampcus Inc Location: Cary, NC Job Posted Time: 2026-09-13 13:51:29 Target Skills & Keywords : Change Management, Microsoft Excel, Microsoft PowerPoint About the job Experience: •Proficiency in PC applications, including Microsoft Word, Excel, PowerPoint, and Outlook. •Strong verbal and written communication skills to effectively engage customers, internal partners, and diverse audiences. •Demonstrated ability to independently perform standard professional-level work involving complex and less clearly defined issues. •Strong organizational and time management skills with exceptional attention to detail. •Demonstrated capacity to act as a Change Agent by promoting change management, customer focus, integrity, and ownership. Required Skills: •Own the allocation and deployment of field service resources to meet customer commitments in a dynamic, fast-paced environment. •Manage end-to-end customer communications for all service events, including navigating complex scheduling discussions. •Serve as a decision-maker for field resource deployment while coordinating closely with field management. •Demonstrate strong influencing and collaborative skills when working with internal and external stakeholders. •Utilize problem-solving and critical thinking skills to reprioritize activities and resources as conditions change. •Support complex service-related projects and determine critical paths to improve performance and timeliness. •Ensure accurate, thorough, and timely documentation to support downstream teams and operational continuity. •Maintain a high level of professionalism and customer focus while balancing competing priorities and operational constraints. Qualifications: •Dispatch, scheduling, or workforce coordination experience. •MUST BE BILINGUAL IN FRENCH - OPEN TO WORKERS IN CANADA •Associates degree or equivalent professional experience. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!