Hiring: Case Coordination Manager Company: Libra Solutions Location: Charlotte, NC Job Posted Time: 2026-09-10 13:49:09 Target Skills & Keywords : Revenue Cycle Management About the job Experience: •3-5 years of relevant industry or operations experience, including experience leading teams •5 years of relevant industry or operations experience, including experience leading teams Required Skills: •Directly manage a team consisting of up to Case Coordination Representatives and Senior Representatives •Thorough understanding of medical terminology and most commonly requested procedures relating to orthopedic and soft-tissue injuries •Demonstrated capacity to quickly assess and make independent decisions on majority of incoming requests •Access and make funding decisions up to $60K, in accordance with established policies and guidelines •Drive process improvements and support department-level growth initiatives •Develop, update, and maintain departmental policies, SOPs, and playbooks •Build and maintain strong relationships with referral sources and cross-functional partners •Partner with Revenue Cycle, Business Development, Plaintiff Funding, and other internal teams to identify and resolve operational issues Qualifications: •Proven leadership skills with a track record of coaching and developing teams •Strong technical proficiency and a continuous improvement mindset •Solid functional working knowledge of personal injury workflows, medical terminology, and provider operations •Highly organized, adaptable, and solution-oriented with excellent communication skills •Strong analytical and problem-solving skills with the ability to use performance data to identify trends and opportunities for improvement •Strong customer service and relationship-building skills •Demonstrated capacity to collaborate effectively across departments and influence others to achieve shared objectives •Thrives in a team-oriented, fast-paced environment •Must be able to work in-office in our Charlotte, NC office Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!