Hiring: Care Advocate Supervisor Company: Lantern Location: Dallas, TX Job Posted Time: 2026-09-10 13:00:44 Employment Type: On-site Target Skills & Keywords : Care Coordination, Salesforce About the job Experience: •3 years of experience in a contact center or call center environment •1+ year in a lead, team lead, or supervisory capacity — formal or informal Required Skills: •Supervise, coach, and support a team of Care Advocates to meet performance and quality standards across outbound calling and member engagement •Deliver real-time coaching and live call feedback, plus regular 1:1s, coaching sessions, and performance reviews •Assist in hiring, interviewing, and onboarding new Care Advocates as the Dallas team scales •Foster a culture of empathy, accountability, and continuous improvement on the floor •Handle escalated or complex member inquiries with a focus on resolution and satisfaction •Prepare and manage team schedules and monthly performance reports •Measure and evaluate team and individual performance against key metrics and goals •Ensure adherence to policies, performance standards, and established procedures Qualifications: •2–3 years of experience in a contact center or call center environment •Strong interpersonal and communication skills, with a genuine passion for coaching and team development •Proven ability to manage multiple priorities in a dynamic, fast-paced setting •Comfort with contact center tools and reporting dashboards (Salesforce, Five9, or similar) •Healthcare, insurance, or outbound sales/case management experience preferred •Customer-centric focus with excellent communication skills and the ability to express empathy for member challenges •Demonstrated capacity to work independently and collaboratively across small teams •Knowledge of care coordination and case management concepts is a plus •Real drive and motivation to hit goals — for yourself and for the team you’re coaching •Move Fast: Acting with urgency to respond to client and business needs Compensation: •$70,000 - $80,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!