Hiring: Capability Manager Company: Optum Location: Eden Prairie, MN Job Posted Time: 2026-09-16 15:53:54 Employment Type: Full-time Target Skills & Keywords : Project Management About the job Experience: •2-4 years, partnering with IT and vendor teams. •2-4 years Partner with marketing leads, Optum IT, and other internal stakeholders to deliver a scalable CCM platform that meets all business needs in a cost effective, timely manner •4 years, partnering with IT and vendor teams. •4 years Partner with marketing leads, Optum IT, and other internal stakeholders to deliver a scalable CCM platform that meets all business needs in a cost effective, timely manner •3+ years of customer communication management software/platform experience Required Skills: •Actively facilitate and support development of the Optum Customer Communications/Document Composition Center of Excellence - inclusive of platform capability requirements, operating model, and future team buildout to support all OptumRx products and services •Serve as a technical SME for all aspects of the CCM platform internally •Act as our 'business architect' for customer communications responsible for defining and implementing the CCM roadmap over the next 2-4 years •Partner with marketing leads, Optum IT, and other internal stakeholders to deliver a scalable CCM platform that meets all business needs in a cost effective, timely manner •Define, track, and deliver key quality success measures related to accuracy and timeliness of communications projects flowing through the platform/team •Monitor performance and quality control plans to review and identify any issues or ways to improve the end-to-end CCM lifecycle with member and provider communication projects •You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications: •Expertise on GMC/Quadient Inspire Designer ICM, Inspire Automation, Interactive, and workflow engine, or comparable document composition tool •Digital campaign management experience - specifically email and SMS channels •PBM/healthcare experience and/or experience in a highly regulated consumer industry •Supervisory experience leading a team of individual contributors, technical business resources •Proven ability to complete analysis and/or escalation to resolve non-standard requests and complex problems •All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. •Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Compensation: •$91,700 - $163,700 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Come make an impact on the communities we serve as you help us advance health equity on a global scale Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!