Hiring: Call Center Trainer Company: Coforge Location: Augusta, GA Job Posted Time: 2026-09-10 10:23:50 Employment Type: Full-time / On-site Target Skills & Keywords : Zoom About the job Experience: •Facilitate training virtual or face to face sessions for new hires and tenured employees •Document and publish training performance reports in a timely manner •Drive training completion on compliance and developmental courses •Conduct training needs analysis on knowledge, skill, and behavior gaps in training classes •Evaluate the performance of agents using tools available such as assessments, playbook observations, and provide recommendations under the guidance of the Training Supervisor or Training Manager Qualifications: •University/College graduate or equivalent relevant work experience •At least B2 in CEF Language proficiency in both English •In-depth knowledge of adult learning theories •Solid functional working knowledge of Excel, high level of proficiency in MS Word and Powerpoint •Proficient in virtual platforms MS Teams, Webex, Zoom, etc •Self-starter, high level of flexibility, and can do attitude •Demonstrated capacity to collaborate and build strong inter-functional relationships •Strong training writing and training content development skills, with focused attention to details with the ability to analyse, organise, and effectively communicate complex •Solid time management and project management skills Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!