Hiring: Call Center Supervisor Company: UC San Diego Health Location: San Diego Metropolitan Area Job Posted Time: 2026-09-10 13:23:52 Employment Type: Contract Target Skills & Keywords : Microsoft Office, Quality Assurance, Zoom About the job Qualifications: •Bachelor's degree from an accredited college or university with a major related to communications, business management, or other closely related field. OR Nine (9) years of applicable work experience, preferably in healthcare. •Minimum five (5) years of progressively responsible experience in a high-volume call center operation, preferably in a healthcare environment, or an equivalent combination of related experience and education. •Two (2) years of recent supervisory, lead, or equivalent leadership experience. •Strong computer skills with proficiency in MS Office Suite, SharePoint, Teams, and Zoom. Experience with call center software, telephone systems, and related operational systems. •Knowledge of call center operations, staffing, customer service principles, workforce scheduling, quality assurance practices, employee performance management, and call management systems. •Proven written, verbal, and interpersonal communication skills with the ability to effectively communicate and build collaborative working relationships in a complex healthcare environment. •Demonstrated ability to work under considerable pressure and stress during emergencies. Compensation: •$81,600 - $114,700 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!