Hiring: Call Center Supervisor Company: Banner Life family of companies | life insurance Location: Frederick, MD Job Posted Time: 2026-09-12 12:49:33 Employment Type: Hybrid Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Project Management, Quality Assurance About the job Experience: •3+ years of management/leadership experience. •3+ years of Pension Risk Transfer customer service or retirement plan administration experience. •1 year of service Required Skills: •Lead and oversee overseeing day-to-day operations of Associate Team to ensure the department meets or exceeds productivity and quality standards. •Foster a positive and productive work environment by consistently modeling professional and collaborative behaviors and holding team accountable to those standards. •Adoption and implementation of Continuous Improvement principles and the Company’s behaviors to facilitate the development of the department and associates. •Monitor and document employee performance and provide timely and effective feedback, coaching, and training as appropriate. •Lead and oversee navigating and resolving complex matter including complaint analysis, power of attorney approvals, and team conflict. •Partner cross-functionally with associates to develop, document, and maintain procedures. •Lead and oversee onboarding new associates and providing comprehensive trainings •Identify skills gaps on the team and provide ongoing training and development as needed. Qualifications: •Bachelor’s Degree or equivalent work experience. •Demonstrated ability to inspire and engage others. •High level of confidentiality, discretion, and professionalism. •Strong proficiency in Microsoft Office Suite. •Strong analytical, organizational, and project management skills. •Demonstrated capacity to balance multiple priorities in a fast-paced environment. •Proven ability to build trust and manage relationships. •Exceptional oral and written communication skills as well as presentation skills; ability to deliver information in a concise manner. •Willingness to travel as needed. •Demonstrated capacity to work independently in a team environment Compensation: •$75,000 - $85,000 / year •Health benefits, including medical, dental, and vision coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!