Hiring: Call Center Specialist I (Customer Service) Company: Bank OZK Location: Alpharetta, GA Job Posted Time: 2026-09-10 13:25:53 About the job Required Skills: •Lead and oversee interacting with customers on behalf of the Bank and providing information about products and services, responding to customer complaints, and processing customer requests. •Lead and oversee meeting personal and team target key performance indicators (KPIs). Qualifications: •Knowledge of online banking software functionality. •Knowledge of internet terms, access, and usage. •Demonstrated capacity to communicate effectively both verbally and in writing. •Demonstrated capacity to demonstrate effective customer service skills. •Demonstrated capacity to demonstrate effective organizational skills. •Demonstrated capacity to use telephone technology effectively. •Demonstrated capacity to troubleshoot and resolve general customer issues. •Demonstrated capacity to work effectively with others on the team. •Demonstrated capacity to adhere to Bank policies and procedures. •Demonstrated capacity to remain professional in all work situations. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!