Hiring: Call Center Representative Company: MCI Location: Tampa, FL Job Posted Time: 2026-09-17 11:35:15 Employment Type: Full-time / Remote About the job Experience: •18 years or older. Required Skills: •Answer inbound calls and respond to customer inquiries. •Provide accurate information regarding products and services. •Resolve customer complaints with professionalism and empathy. •Document all customer interactions in the CRM system. •Follow communication scripts and standard operating procedures. •Meet or exceed performance metrics including call quality and handle time. •Partner cross-functionally with team members and supervisors to improve service delivery. •WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Qualifications: •High school diploma or GED required. Compensation: •Flexible work environment (work from home / hybrid options) •Paid Time Off Earn PTO and paid holidays to take the time you need Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!