Hiring: Call Center Quality Assurance Supervisor - Remote CA Company: Gainwell Technologies Location: West Sacramento, CA Job Posted Time: 2026-09-16 07:36:39 Employment Type: Remote Target Skills & Keywords : Compliance About the job Experience: •3 years of experience in quality assurance, quality monitoring, quality auditing, or contact center operations within a high-volume call center or customer contact center environment. •1 year of leadership, supervisory, or team lead experience, including coaching and developing employees. •At least 3 years of experience in quality assurance, quality monitoring, quality auditing, or contact center operations within a high-volume call center or customer contact center environment. Required Skills: •At least 3 years of experience in quality assurance, quality monitoring, quality auditing, or contact center operations within a high-volume call center or customer contact center environment. •At least 1 year of leadership, supervisory, or team lead experience, including coaching and developing employees. •Practical experience utilizing call monitoring, quality evaluations, scoring, calibration, performance metrics, and employee coaching. •Strong analytical and problem-solving skills with the ability to identify trends, determine root causes, and translate data into actionable recommendations. •Strong written, verbal, interpersonal, and leadership communication skills. •Proficiency with Microsoft Office and experience using CRM, quality monitoring, reporting, or other contact center technologies. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!