Hiring: Call Center Quality Assurance Specialist (Non-Technical) Company: Trucordia Location: Harleysville, PA Job Posted Time: 2026-09-11 11:57:02 Target Skills & Keywords : Medicare, Microsoft Office, Quality Assurance About the job Experience: •1-3 years of administrative experience, preferably within the insurance industry •3 years of administrative experience, preferably within the insurance industry •2 years' experience in Quality Assurance preferred •At least 2 years' experience in Quality Assurance preferred Required Skills: •The Quality Assurance (QA) Specialist will support the Medicare Sales team to ensure the accurate and timely dissemination of information leading to the sale of new and renewed Medicare health plans. The ideal candidate is a highly motivated, energetic, quick learner and skilled in various administrative support functions. •This position will monitor inbound/outbound calls of the sales agents, including but not limited to demeanor, technical accuracy, customer service performance, tone, voice inflections and conformity to company policy and procedures. Qualifications: •Computer proficiency, including Microsoft Office Suite •Demonstrated capacity to use logic and reasoning to identify the strengths and weaknesses of each call and performance of sales agents •Professional, organized, and motivated self-starter •Excellent communication and interpersonal skills •Demonstrated capacity to work in a fast-paced environment •High school diploma or G.E.D. required •Bachelor's degree preferred Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!