Hiring: Call Center Quality Assurance Lead - Remote CA Company: Gainwell Technologies Location: West Sacramento, CA Job Posted Time: 2026-09-16 07:36:40 Employment Type: Full-time / Remote Target Skills & Keywords : Compliance, Make About the job Experience: •2 years of experience performing quality assurance, quality monitoring, or quality auditing in a high-volume call center or customer contact center environment. •At least 2 years of experience performing quality assurance, quality monitoring, or quality auditing in a high-volume call center or customer contact center environment. Required Skills: •At least 2 years of experience performing quality assurance, quality monitoring, or quality auditing in a high-volume call center or customer contact center environment. •Experience coaching employees using quality evaluations, performance metrics, and customer interaction reviews. •Strong analytical, written, verbal, and interpersonal communication skills. •Proficiency with Microsoft Office and experience using CRM, quality monitoring, or contact center technologies. •Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance call center experience is preferred. •What You Should Expect In This Role Compensation: •$55,300 - $79,000 per year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!