Hiring: Call Center Quality Assurance Analyst - Remote OK Company: Gainwell Technologies Location: Texas, United States Job Posted Time: 2026-09-16 07:36:40 Employment Type: Remote Target Skills & Keywords : Compliance About the job Experience: •2 years of experience performing quality assurance, quality monitoring, or quality auditing within a high-volume call center or customer contact center environment. •At least 2 years of experience performing quality assurance, quality monitoring, or quality auditing within a high-volume call center or customer contact center environment. Required Skills: •At least 2 years of experience performing quality assurance, quality monitoring, or quality auditing within a high-volume call center or customer contact center environment. •Experience evaluating customer interactions using established quality standards, scorecards, and performance metrics. •Experience participating in calibration sessions and identifying quality trends, performance gaps, and improvement opportunities. •Strong analytical skills and attention to detail with the ability to accurately document and communicate quality findings. •Strong written, verbal, and interpersonal communication skills. •Proficiency with Microsoft Office and experience using CRM, quality monitoring, reporting, or other contact center technologies. Compensation: •$40,300 - $57,600 per year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!