Hiring: Call Center Member Services Specialist - East Lansing Company: MSU Federal Credit Union Location: Greater Lansing Job Posted Time: 2026-09-10 12:13:35 Employment Type: Contract / Remote About the job Required Skills: •CCMSS need to be available during the span of credit union hours of operation including opening, closing, weekends, and holiday Call Center hours. Hours could change based on business need. •This position requires working a standard 40-hour week during Call Center hours of operations •Schedule remains flexible, but consistent and stable. Most days are worked during normal operating hours (8:30am-6:00pm) with one required evening shift per week. •Employees work every third Saturday and receive a consistent day off during the week to offset their hours. •Scheduled hours could change based on business need and future department growth. •This position is a hybrid role offering the ability to work from home and from our Headquarters 2 building in East Lansing after initial training is complete. Hybrid schedule currently includes at least 1 day onsite per week. The remaining 4 days can be scheduled remote from home or onsite. •Provide superior service across all member service center channels with high proficiency, accuracy, and professionalism, while maintaining compliance with all federal, state, and MSUFCU regulations and policies. •Conduct secure member verification before processing any transactions to prevent fraud and ensure account safety. Ensure member security by accurately verifying identity, reporting suspicious activity, and educating members on fraud prevention best practices. Compensation: •100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!