Hiring: Call Center Manager - West Sacramento, CA (Hybrid) Company: Gainwell Technologies Location: West Sacramento, CA Job Posted Time: 2026-09-16 07:36:40 Employment Type: Full-time / Remote Target Skills & Keywords : C, Compliance, Make About the job Experience: •5 years of leadership experience managing supervisors or customer service teams in a high-volume call center or customer contact center environment. •At least 5 years of leadership experience managing supervisors or customer service teams in a high-volume call center or customer contact center environment. Required Skills: •At least 5 years of leadership experience managing supervisors or customer service teams in a high-volume call center or customer contact center environment. •Experience managing operational metrics, including service levels, quality, productivity, customer satisfaction, and workforce performance. •Strong leadership, coaching, communication, and performance management skills. •Proficiency with Microsoft Office and experience using workforce management, CRM, or contact center technologies. •Healthcare, Medi-Cal, Medicaid, Medicare, or managed care experience is strongly preferred. •What You Should Expect In This Role Compensation: •$81,000 - $115,700 per year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!