Hiring: Call Center & Exceptions Supervisor Company: Conduent Location: East Lansing, MI Job Posted Time: 2026-09-10 13:13:07 Employment Type: Contract Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Experience: •5+ years of leadership experience in a high-volume payment processing, call center, or operations environment. Required Skills: •Manage the daily operations of the Call Center and Exceptions teams. •Ensure team performance meets KPIs, SLAs, and operational goals. •Serve as the primary contact for escalated client and Level 2 support issues. •Develop and improve call center processes to drive efficiency and service excellence. •Monitor operations through reporting and audits, identifying opportunities for improvement. •Provide regular coaching, feedback, and performance management to team members. •Communicate process changes, business updates, and client requirements to the team. •Support employee development by identifying training and growth opportunities. Qualifications: •Operational familiarity with call center and IVR systems, including basic troubleshooting and issue triage. •Strong attention to detail and accuracy. •Demonstrated capacity to identify, investigate, and resolve reconciliation discrepancies. •Strong communication, problem-solving, and coaching skills. •Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and other business applications. •Bachelor's degree. •Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career. Compensation: •$44,660 - $58,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!