Hiring: Call Center Collections Representative Company: MCI Location: Tampa, FL Job Posted Time: 2026-09-17 11:35:15 Employment Type: Full-time / Remote About the job Experience: •18 years or older Required Skills: •Customer Outreach Contact customers via phone and email regarding overdue accounts to discuss balances and payment options. •Negotiation Work with customers to establish realistic and effective repayment plans or settlements. •Follow-Up Monitor and follow up on missed payments and broken promises to pay. •Account Management Update customer records, payment statuses, and notes in the system accurately and promptly. •Compliance Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies. •Documentation Maintain detailed and organized records of all interactions and collection efforts. •Performance Goals Consistently meet or exceed daily and monthly collection targets. •WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Qualifications: •High school diploma or GED required Compensation: •Flexible work environment (work from home / hybrid options) •Paid Time Off Earn PTO and paid holidays to take the time you need Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!