Hiring: Call Center Associate (100% on site) - Tempe Company: Progress Residential® Location: Tempe, AZ Job Posted Time: 2026-09-10 11:56:13 Employment Type: On-site Target Skills & Keywords : Salesforce About the job Experience: •2 years of experience in a customer support role within a call center environment Required Skills: •As a Customer Care Associate (In Training) •, you will play a vital role in delivering exceptional customer service to our prospective and current residents. You will use your communication and critical thinking skills to help residents with their inquiries and troubleshoot any issues related to our products and services. •After you successfully complete the 60-day training period you will move into a Customer Care Associate I (Tier 1) role. During your first 60 days of employment, you may not access or utilize paid time off options. In addition, you must successfully pass open note assessments. •Provide exceptional customer support to prospective and current residents via phone and email channels •Answer inquiries and troubleshoot issues related to Progress Residential's products and services •Identify and escalate complex issues to Tier 2 support teams •Document customer interactions and follow up on open issues to ensure timely resolution •Excellent phone and email etiquette, with the ability to communicate clearly and effectively Qualifications: •Excellent communication skills, with the ability to explain technical information in a clear and concise manner •A positive attitude and willingness to learn and adapt to new situations •Operational familiarity with Salesforce or similar CRM tools is a plus, but not required •Demonstrated capacity to work onsite in a team environment •What You Can Expect From Us •Competitive Compensation - Including performance-based bonuses that reward your contributions. •Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more. •Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday. •Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth. •A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work. Compensation: •Competitive benefits and rewards package •During your first 60 days of employment, you may not access or utilize paid time off options Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!