Hiring: Business Unit Leader Company: Tactacam Location: Billings, MT Job Posted Time: 2026-09-11 02:13:17 Target Skills & Keywords : AWS, Make, OpenAPI, Salesforce, Zendesk About the job Experience: •10+ years of product management experience, with 4+ years leading product leaders or a team of senior Product Owners. Required Skills: •Define and maintain a unified vision across the platform portfolio; prioritize investment across the Customer Service Platform, ERP, Telco, IoT Core, and AI based on business value, customer impact, and technical health. •Own the multi-quarter roadmap for the BU and run it as an accountable unit with clear goals and outcome metrics. •Develop the forward vision for how independent platforms evolve into a more integrated ecosystem, sequencing the work pragmatically over time. •Own the product direction for the internal agent console and its integration with Zendesk and the broader CS tooling stack (ticketing, knowledge management, workforce management, QA, voice/chat, CRM data). •Hire, coach, and develop the team of Product Owners who each run one platform domain; set the bar for discovery, prioritization, and delivery. •Oversee third-party AI partnerships, including vendor selection, commercial terms, SLA and performance management, and build-vs-buy-vs-partner decisions. •Partner with Engineering leadership and serve as the business partner to Customer Support, Operations, Finance, Network/Telco Ops, and AI platform consumers; resolve conflicting demands across stakeholders. •Partner with the Director of Quality to embed quality standards, release discipline, and post-launch measurement into every platform team. Qualifications: •Bachelor’s degree in a related field (preferred but not required). •10+ years of product management experience, with 4+ years leading product leaders or a team of senior Product Owners. •Demonstrated ownership of internal or B2B platforms at scale — ERP, CRM/CS tooling, telco/OSS-BSS, IoT, or enterprise AI platforms. •Direct experience with customer service platforms such as Zendesk, Salesforce Service Cloud or equivalent. •Track record of running a multi-platform portfolio and making real prioritization calls across competing business stakeholders. •Experience managing significant third-party technology partnerships, including vendor selection, commercial negotiation, and ongoing performance management. •Strong technical literacy: comfortable in architecture discussions, API and data model trade-offs, and AI/ML product decisions. •Experience operating in a customer excellence, customer operations, or customer support context. •Experience running a business unit or product group. •Direct experience with one or more of: ERP platforms (SAP, Oracle, NetSuite, or custom), telco systems (billing, provisioning, OSS/BSS), IoT device management and connectivity platforms, and AI/ML platforms delivered through partners (OpenAI, Anthropic, Google, AWS, or specialist vendors), preferred. Compensation: •Competitive benefits and rewards package •Our benefits include Medical, Dental, and Vision coverage to ensure your well-being Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!