Hiring: Business Systems Consultant Company: Soft Tech Consulting Location: Alexandria, VA Job Posted Time: 2026-09-03 11:33:52 Employment Type: On-site Target Skills & Keywords : Jira, Microsoft Office, Program Management, Secret Clearance, Splunk, User Experience About the job Required Skills: •Actively facilitate and support development and execution of the CMMS User Outreach and Communications Plan according to the Program’s annual goals and objectives. •Conduct interviews with business stakeholders and end users to gather feedback, identify business and training needs, and document user requirements. •Develop, administer, and analyze user surveys to measure customer satisfaction, identify trends, and summarize findings for the team. •Coordinate and support two annual User Town Hall meetings, including planning, logistics, presentation materials, meeting facilitation, and follow-up communications. •Prepare and disseminate user communications, including email broadcasts, maintenance notifications, release bulletins, outage notices, and other field announcements. •Serve as the primary liaison between STAC/STOC and the CMMS Tier III team regarding general inquiries, Work Orders, Change Requests, and procedural updates. •Assist in monitoring production Splunk dashboards to identify user access issues and proactively coordinate with affected users or with support teams for proper incident resolutions. •Assist with application functional testing, user acceptance testing (UAT), and the development and maintenance of functional documentation, user guides, and standard operating procedures. Qualifications: •Degrees in related disciplines, or a degree in computer science are preferred. •Three to five years of directly related experience is preferred. •Prior hands-on functional /testing knowledge/experience with COTS and/or custom web-based application is required. •Strong written and verbal communication skills. •Can-do attitude with a demonstrated ability to get things done under minimal supervision. •US Citizen at a minimum an Interim DoD Secret Clearance. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!