Hiring: Business Systems Analyst - CRM, Contact Center/Telephony, and Conversational AI/Bot platforms Company: Value Innovation Labs Location: Minneapolis, MN Job Posted Time: 2026-09-16 12:20:13 Target Skills & Keywords : Agile, Scrum, Stakeholder Management About the job Required Skills: •Lead requirements discovery workshops across business, operations, technology, and client stakeholders. •Own requirements traceability and translate business needs into user stories, process flows, and acceptance criteria. •Define integration requirements across CRM, telephony, conversational AI, and enterprise systems. •Support solution design, development, implementation, UAT, and business validation. •Serve as the primary client-facing SME and coordinate status reviews/workshops. •Strong Business Analyst background with enterprise-scale programs. •API, middleware, integration requirements, data mapping, and interface design experience. •UAT leadership and Agile/Scrum/Waterfall experience. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!