Hiring: Business System Associate Company: Carrier Location: Lewisburg, TN Job Posted Time: 2026-09-15 13:32:44 Target Skills & Keywords : Agile, Business Analysis, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, SAP, Salesforce, Scrum, User Experience About the job Experience: •3+ years of customer service experience •1+ years of Salesforce experience Required Skills: •Serve as a trusted liaison between Customer Care business teams and IT development teams to ensure solutions meet business needs. •Help shape the future of the customer experience through innovative technology and process improvements. •Support and enhance critical business systems, including Salesforce CRM, SAP, Five9, and Workforce Management platforms. •Leverage emerging AI technologies and automation tools to improve efficiency and customer experiences. •Partner with stakeholders to understand challenges, identify opportunities, and translate business needs into actionable solutions. •Gather requirements and create user stories within an Agile environment. •Participate in Salesforce enhancement projects, system implementations, and User Acceptance Testing (UAT). •Provide first-line system support and troubleshooting for Customer Care users. Qualifications: •High School Diploma or GED •Associate's Degree or higher •Salesforce Administrator certification or related Salesforce experience •Knowledge of Agile and Scrum methodologies •Operational familiarity with telephony platforms such as Five9 •Strong organizational skills with the ability to manage multiple priorities •Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint •Exceptional attention to detail and commitment to delivering high-quality results •Strong analytical and problem-solving skills Compensation: •$64,500 - $129,500 / year •Health Care Benefits: Medical, Dental, Vision; Wellness incentives Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!