Hiring: Business Process Manager Company: Inservco Insurance Services, Inc. Location: Harrisburg, PA Job Posted Time: 2026-09-11 11:51:49 Employment Type: Remote Target Skills & Keywords : Microsoft Office, Project Management, Quality Assurance, Risk Management, SOC About the job Experience: •Minimum of 7 years of experience in a business environment (third-party administration or property/casualty insurance industry highly preferred) in an analytical role. •Prior project management experience required. •Prior supervisory experience preferred; or direct leadership/management of cross-functional or multidisciplinary project teams required. •Demonstrated excellent project management skills. •Independently takes action and is proactive. Required Skills: •Monitors and manages support staff work for Inservco’s systems and processes including quality assurance, service level agreements, cross functional training, and coordination of training for new hires. •Develops, directs and coaches assigned staff, including establishing performance objectives and clear success criteria, as well as monitoring performance outcomes and addressing issues appropriately. •Leads by example in communicating with staff. Encourages open dialogue in staff meetings and one-on-one discussions. •Collaborates with clients on projects and requests to promote Inservco’s technological capabilities and provide flexibility to meet clients’ demands while achieving a high degree of customer satisfaction. •Easily accommodates changing assignments, suggesting appropriate priorities to the IT Director, President and CEO, managers, and team leaders as needed. •Assists the Team Leader, Inservco Centralized Services, in identifying and providing solutions to issues and obstacles within the Centralized CSR Team pertaining to both workflow and personnel issues. •Evaluates systems and processes to determine methods for meeting technology requests and reporting requirements outlined in RFPs for new client business. •Initiates, directs and completes major and complex projects that support operational objectives or the onboarding of new clients. Leads and manages specific projects or teams formed to complete major projects. Organizes, informs, instructs, and often oversees individuals participating in projects to maximize effectiveness. Qualifications: •Bachelor’s degree in Business Administration or similar discipline preferred. •Continuing education in insurance-related courses preferred. •Project Management Certification preferred. Compensation: •$82,000 - $114,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!