Hiring: Business Process Consultant II Company: Serco Location: London, KY Job Posted Time: 2026-09-11 13:32:50 Employment Type: Contract Target Skills & Keywords : Agile, Jira, Microsoft Office, PLC, Project Management, SQL, Security Clearance, Six Sigma About the job Experience: •10-12 years of relevant experience without a bachelor's degree •4 years of relevant work experience in lieu of a bachelor's degree •8 years of relevant experience; OR 10-12 years of relevant experience without a bachelor's degree Qualifications: •If you enjoy solving problems, improving business processes, and working across operational and technical teams, Serco has a great opportunity for you. •As a Business Process Consultant II supporting the CMS Eligibility Support program, you will help analyze, document, test, and improve processes that support millions of consumers seeking healthcare coverage through the Health Insurance Marketplace. •The ideal candidate will be a collaborative, analytical problem solver who enjoys learning complex business processes and turning challenges into solutions. You will have the opportunity to work with a diverse group of stakeholders and subject matter experts while building strong working relationships across the program. •You should be comfortable working in a fast-paced environment, managing multiple priorities, and taking ownership of assignments from research through resolution. Success in this role requires curiosity, attention to detail, strong communication skills, and the confidence to ask questions, evaluate different perspectives, and recommend solutions. •In This Role, You Will •Serve as a business process subject matter expert and develop a strong understanding of assigned Mailroom and Document Intake processes. •Analyze business processes, operational workflows, system functionality, and performance data to identify issues and improvement opportunities. •Develop and document business requirements, business rules, process changes, and solution recommendations. •Create and maintain SOPs, E-WISE guidance, Document Verification Guides (DVGs), process maps, and other operational documentation. •Research CMS information requests, operational issues, suspected system defects, audit requests, and process escalations; document findings and recommendations. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!