Hiring: Business Process and Technical Manager Company: Marsh Location: Austin, TX Job Posted Time: 2026-09-17 09:50:57 Employment Type: Hybrid Target Skills & Keywords : Change Management, Project Management, Quality Assurance About the job Experience: •5+ years related or relevant experience. Required Skills: •We are seeking a talented individual to join our •Client Management Operations team at Marsh •. This role will be based in our •. This is a hybrid role that has a requirement of working at least three days a week in the office. •Partner with operational teams to analyze current business processes and challenges and create strategic and tactical solutions and changes to improve operational efficiency, compliance, and quality. •Provide subject matter expertise on all operational workflow processes, including establishing new tools and processes that align with the teams current needs, future growth plans, and is aligned to cross-functional processes and adjacent technologies. •Designing and implementing a quality assurance program that delivers team leaders scoring and insights to enable high quality team performance. Through this QA program you will identify process improvement opportunities and/or adverse customer impacts and develop action plans to resolve. •This role will also own, develop and refine departmental policies and procedures, including creating new P&P, maintaining P&P approvals and repositories, and ensuring all teams have access to and follow all P&P. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!