Hiring: Business Operations Coordinator Company: Bestpass by Fleetworthy Location: Albany, NY Job Posted Time: 2026-09-16 12:32:22 Target Skills & Keywords : Microsoft Excel About the job Required Skills: •Investigates escalated customer and provider issues using CRM and internal data tools, tracing each issue to its root cause rather than treating symptoms alone. •Approaches problems systemically - mapping how provider data, agency processes, and internal workflows connect to identify where breakdowns actually start. •Analyzes case and usage data to spot patterns across issues, surfacing recurring problems and revenue-loss or violation risk before they grow. •Collaborates and liaises with Operations and providers to help define technical requirements and provide domain expertise in pursuit of issue closure and continuous process improvement. •Partners with Operations, Development, and Product to recommend fixes; a process change, a new report or dashboard, or a product enhancement - accomplished through new technology or alternative use of existing technology. •Documents findings and recommendations clearly enough for teammates, managers, and product owners to act on. •Engages with customers on an as-needed basis. •Maintains broad knowledge about the company's services. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!