Hiring: Business Operations Associate Company: Harper Location: San Francisco, CA Job Posted Time: 2026-09-03 07:38:03 Employment Type: On-site Target Skills & Keywords : REST About the job Experience: •3 years in a high-pace environment (startup, consulting, banking, operations, or equivalent); strong written and verbal communication with customers, underwriters, and internal teams; comfort pulling insight from a spreadsheet and making a call; bias toward action; based in SF or willing to relocate immediately. Required Skills: •Rebuilding a business as software only works if the business actually runs while you rebuild it. Underwriters need answers. Carriers need data. Sales needs enablement. Customers need follow-ups. Today a lot of that runs on people keeping track of things in their heads — and that breaks at ~1,000 new customers a month. •No two weeks look the same, and that's the point. You'll rotate across sales enablement, underwriting operations, customer service, and carrier relations — owning real work in each, not observing. The scope is wide because the company moves fast and the problems don't respect org charts. •Run the operation. Underwriter follow-ups, carrier communications, keeping deals moving through the pipeline. •Build systems that scale. Create the processes, workflows, and structures that make the team faster — and make manual work obsolete. •Own relationships on both sides. Be the person who makes sure nothing falls through the cracks with customers or underwriters. •Enable sales. Arm the team with the data, materials, and feedback loops they need to close. •Touch the full lifecycle. Intake, onboarding, servicing, renewals — you'll see how the whole business works. •Shape what gets built. Translate operational pain into product requirements with engineering. Qualifications: •You've been the best at something — top of your class, captain of the team, first in your cohort — and you're looking for the next thing to pour that into. •At every past job you ended up doing more than your title said. •You get energy from moving fast across many problems, not sitting in one lane. •You'd rather own a messy problem end-to-end than execute a clean task someone handed you. •You context-switch without losing intensity, and you care about outcomes over job descriptions. •1–3 years in a high-pace environment (startup, consulting, banking, operations, or equivalent); strong written and verbal communication with customers, underwriters, and internal teams; comfort pulling insight from a spreadsheet and making a call; bias toward action; based in SF or willing to relocate immediately. •Prior startup or founder experience; insurance, fintech, or regulated-industry exposure; familiarity with CRM, workflow automation, or AI-assisted tooling; background in sales, customer success, or account management. •It's execution, not strategy-from-a-desk. A real share of the week is follow-ups, chasing, coordination, and cleanup — the operational backbone, done well. The system-building is earned by doing the unglamorous work first. •Ambiguity is the job, not a phase. Scope shifts week to week. If you need a fixed lane and a clean spec, you'll be uncomfortable here. •Long days, on-site. Mon–Fri, roughly 5 AM–8 PM, in person in SF. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!