Hiring: Business Applications Excellence Manager, Client Relations Center Company: Cartier Location: Grand Prairie, TX Job Posted Time: 2026-09-11 18:05:40 Target Skills & Keywords : Make, Objective-C, Salesforce, Salesforce Commerce, TestNG About the job Experience: •3+ years of business operations experience in two (2) or more of the following areas: •Support Salesforce Service Cloud (SFSC) and/or Salesforce Commerce Cloud (SFCC) ecosystem •Project and tic Required Skills: •Main accountabilities/objective of the position •Cross-Functional Technology Management •Serve as the CRC’s first point of contact and coordinator for Product and Technology tool support, implementation, and guidance •Serve as a Subject Matter Expert for eCommerce and CRM-related procedures and best practices •Master a strong knowledge of CRC systems and assess new opportunities for efficient collaboration with corporate teams as well as Operations, Regional eCommerce, and IT teams •Act as a DRI (Directly Responsible Individual) for most of Cartier CRC-related system roadmap planning and roll-out. •Ability to coordinate or perform all User Acceptance Testing of enhancements, new functionality, and releases •Translate technical updates into clear operational impacts and readiness requirements (training, volume shifts, changes to workflows, impacts to KPIs) •Participate in sprint reviews, UAT, and feature validation to ensure CRC use cases are represented •Data, Reporting & Analytics •Creation and validation of reporting dashboards connected to local CRC systems as well as larger global initiatives. •Partner with Quality, WFM, and Operations leaders to analyze drivers of service level, abandon rates, capacity constraints, and advisor productivity •Leverage CRC performance dashboards and reports (SL, ASA, AHT, case cycle times, digital/contact channel insights, etc.) to identify relevant trends and priorities •Proactively identify anomalies, risks, or performance shifts and escalate insights to the appropriate leadership teams •Business Excellence Qualifications: •Degree in Information Systems, Computer Science, Business Administration, or related field preferred Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!