Hiring: Business Applications Analyst III Company: ZoomInfo Location: Waltham, MA Job Posted Time: 2026-09-10 12:05:39 Employment Type: Contract Target Skills & Keywords : Agile, Business Analysis, Kanban, Product Management, Requirements Management, SAFe, SAP, SaaS, Salesforce, Scrum, Stakeholder Management About the job Experience: •5+ years of experience as a Business Analyst, Systems Analyst, Business Systems Analyst, or similar role supporting enterprise business applications. •3+ years of experience supporting Quote to Cash, Lead to Cash, or related revenue operations processes in a B2B SaaS or subscription-based business environment. Required Skills: •Business Analysis & Process Design •Partner with Sales Operations, Deal Desk, Revenue Operations, Finance, Billing, Accounting, Legal, and Customer Success stakeholders to understand Quote to Cash business processes, pain points, and strategic priorities. •Lead requirements-gathering sessions, stakeholder interviews, workshops, and process walkthroughs to identify business needs and define solution requirements. •Develop and maintain current-state and future-state process maps for Quote to Cash workflows, including quoting, approvals, contracting, ordering, billing, invoicing, renewals, amendments, and cancellations. •Analyze process gaps, manual workarounds, data-quality issues, and operational bottlenecks; recommend scalable improvements aligned to business objectives. •Translate business needs into clear functional requirements, business rules, user stories, acceptance criteria, process flows, and supporting documentation. •Validate requirements with subject matter experts and end users through walkthroughs, prototypes, and structured feedback sessions. •Salesforce CPQ & Revenue Cloud Analysis Qualifications: •Bachelor’s degree in Business Administration, Information Systems, Finance, Computer Science, or a related field; equivalent practical experience may be considered. •Hands-on functional experience with Salesforce CPQ, including product configuration, bundles, pricing, discounting, approvals, quote generation, amendments, renewals, and related workflows. •Demonstrated ability to gather and document complex business requirements, create process maps, write user stories, define acceptance criteria, and manage requirements through delivery. •In-depth knowledge of Salesforce data model concepts, workflow automation, reporting, security considerations, and integration dependencies. •Strong analytical and problem-solving skills, with the ability to identify root causes, assess business impact, and recommend practical solutions. •Excellent written and verbal communication skills, including the ability to facilitate workshops and communicate effectively with executive, business, and technical stakeholders. •SAFe certification, such as SAFe Product Owner/Product Manager (POPM), SAFe Practitioner, or equivalent Agile certification. •Salesforce certifications, such as Salesforce Certified Administrator, Salesforce CPQ Specialist, Salesforce Revenue Cloud Consultant, or related credentials. Compensation: •$77,630 - $121,990 / year •Competitive benefits and rewards package •Additional compensation such as Bonus, Commission, Equity and other benefits may also apply Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!