Hiring: Business Analyst Company: Mastech Digital Location: Plano, TX Job Posted Time: 2026-09-09 18:05:52 Target Skills & Keywords : AWS, Agile, CloudWatch, Jira, SQL, ServiceNow About the job Experience: •2+ years of experience in problem management, production support, or enterprise IT operations. Required Skills: •Client is seeking an experienced Business Analyst to lead enterprise problem management initiatives focused on improving application reliability, operational resilience, and service stability across a complex AWS-based technology environment. This role is responsible for leading root cause analysis (RCA), identifying recurring technology issues, driving long-term corrective actions, and implementing strategic improvements that reduce repeat incidents. •The ideal candidate combines strong technical knowledge with program management expertise to lead cross-functional initiatives, analyze production trends, and collaborate with business and technology stakeholders to deliver enterprise-wide solutions. This individual will help define governance processes, support strategic planning, oversee complex technology programs, and communicate effectively with both technical teams and executive leadership. Experience within financial services and cloud-based environments is highly valued. •Required Qualifications To Be Successful In This Role •2+ years of experience in problem management, production support, or enterprise IT operations. •Strong background in Problem Management, Root Cause Analysis (RCA), and long-term incident remediation. •Experience leading complex, cross-functional technology programs and enterprise initiatives. •Advanced data analysis skills with the ability to consolidate, model, and interpret large datasets. •Hands-on experience with Power BI, SQL, and reporting/dashboard development. •Working knowledge of AWS services, particularly CloudTrail, CloudWatch, Systems Manager, and AWS governance tools. •Experience managing incidents and workflows using ServiceNow. •Familiarity with IT governance and operational frameworks such as ITIL and/or COBIT. •Ability to identify technology trends and recommend proactive improvements that enhance system reliability. •Strong production support and troubleshooting experience in enterprise environments. •Excellent communication skills with the ability to present technical findings to executive leadership. •Experience documenting complex business and technical requirements. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!