Hiring: Business Analyst Company: Tata Consultancy Services Location: Philadelphia, PA Job Posted Time: 2026-09-17 12:12:08 Target Skills & Keywords : ServiceNow, Stakeholder Management About the job Experience: •5+ years of experience delivering enterprise IT or software solutions, including at least 3 years of hands-on ServiceNow related process in complex, multi-system environments, ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.) •At least 3 years of hands-on ServiceNow related process in complex, multi-system environments, ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.) Required Skills: •In-depth knowledge of ServiceNow CMDB and CSDM •Workshop facilitation and stakeholder management •User story and acceptance criteria creation •Excellent communication and presentation skills •5+ years of experience delivering enterprise IT or software solutions, including at least 3 years of hands-on ServiceNow related process in complex, multi-system environments, ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.) Qualifications: •Bachelor’s degree in computer science, engineering, information systems, or a related technical field; master’s degree preferred. Compensation: •Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!