Hiring: Business Analyst Company: Career Soft Solutions Inc Location: Connecticut, United States Job Posted Time: 2026-09-16 20:21:12 Employment Type: Remote Target Skills & Keywords : Agile, Scrum About the job Experience: •UAT leadership experience; Agile/Scrum/Waterfall exposure •Kore.ai, NICE CXone, Genesys, Amazon Connect, Five9, or similar •State government or healthcare domain experience •Global delivery with direct client engagement Required Skills: •Lead requirements discovery across business, ops, tech, and client stakeholders for contact center, CRM, telephony, and AI-driven solutions •Own requirements traceability; translate business needs into user stories, process flows, and acceptance criteria •Define integration requirements across CRM, telephony, AI platforms, and enterprise systems (APIs, data mapping, interfaces) •Support design/dev/implementation phases; lead UAT and business validation •Serve as primary client-facing point of contact; run workshops and status reviews •Hands-on with Contact Center, CRM, Telephony, or AI-enabled customer engagement solutions Qualifications: •Bachelor's degree; 7+ years BA experience; 3+ years leading enterprise/CX transformation programs Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!