Hiring: Business Analyst Company: Cloud and Things Location: Albany, NY Job Posted Time: 2026-09-16 16:13:28 Target Skills & Keywords : AI, Change Management, GDPR, REST, Regulatory Compliance About the job Experience: •5+ years of experience as a Business Analyst, documenting and improving business processes across multiple organizations •5+ years of experience gathering needs and requirements from diverse users, including caseworkers, managers, and families receiving services Required Skills: •Conduct comprehensive assessments of current child welfare systems and processes to identify gaps, inefficiencies, and opportunities for improvement •Facilitate meetings and workshops with local departments of social services, voluntary agencies, and staff to gather requirements and understand user needs •Document current workflows and business processes across multiple agencies and identify areas where integration can be improved •Analyze child welfare performance data and metrics to assess system effectiveness and recommend data-driven solutions •Translate programmatic needs into technical requirements for system enhancements •Develop process improvement recommendations that support better outcomes for children, youth, and families while ensuring regulatory compliance •Create clear documentation including requirements specifications, process maps, user stories, and assessment reports for both technical and non-technical stakeholders •Support change management activities by helping agencies understand how proposed improvements will impact their daily operations Qualifications: •Bachelor's degree or higher in related field •5 + years of experience working in child welfare, social services, or public human services programs •Understanding of how state and local agencies work together to deliver services and the rules that govern them •Knowledge of federal metrics used to measure child welfare performance (such as Child and Family Services Reviews) •Demonstrated capacity to work effectively with multiple groups including state offices, county agencies, and community organizations •Skilled in communicating with both technical (IT) and non-technical (program) staff •Demonstrated capacity to analyze performance data to find problems and identify improvements •Cloud and Things – Talent Management •Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness.  All hiring decisions are ultimately made by our human recruiting professionals. Compensation: •$110,000 - $140,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!