Hiring: Builder Service Specialist Company: American Woodmark Location: Huntersville, NC Job Posted Time: 2026-09-10 10:35:46 About the job Experience: •Familiar with Microsoft Office – Outlook, Word and Excel Required Skills: •Serves as the primary point of contact for Builders, customers, subcontract installers, vendors, third-party carriers, and Timberlake for Builder Service-related communication and support. •Communicates with customers by phone and email in accordance with established service level agreements, ensuring timely, professional, and accurate responses. •Receives, reviews, understands, and distributes customer information related to starts, schedules, selections, purchase orders, warranty requests, product specifications, availability, lead times, and delivery requirements. •Schedules and assigns installation tasks, process worksheets, work orders, and replacement part orders in accordance with established SOPs. •Generates detailed work orders for cabinet service technicians and determines whether service requests are billable, processing them according to SOPs. •Researches and resolves operational, quality, service, and warranty-related issues by identifying root causes and documenting appropriate follow-up actions. •Monitors aging service and warranty tickets, non-QMS incidents, OBS logistics tickets, QMAPS data, and quality log activity in Maestro to ensure timely resolution. •Develops and maintains a proficient working knowledge of American Woodmark systems, products, processes, and operating procedures. Qualifications: •High School Diploma or GED - Required Compensation: •401(k) Retirement Savings Plan & Profit Sharing Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!