Hiring: Branch Manager Company: Johnstone Supply Location: Troy, MI Job Posted Time: 2026-09-12 14:37:16 Target Skills & Keywords : Microsoft Excel, Project Management, Workday About the job Experience: •Ensures customers receive prompt, professional service both in person and over the phone by establishing standards, monitoring interaction quality, and enforcing standards. Works directly with customers during busy times or with key customer accounts. •Develops relationships and rapport with customers to establish win-win partnerships. •Works in conjunction with Outside Sales staff to determine customer needs, develop sales programs and promotions, and implement established programs. Provides information regarding customer buying habits/needs to Outside Sales on a regular basis. •Maintains the highest standards in cleanliness and appearance of the showroom, warehouse, and exterior of the facility. Ensures showroom merchandising and appearance contribute to sales goals. •Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs. Qualifications: •To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •Bachelor’s degree preferred. •Knowledge of HVAC wholesale industry, principles, and practices. •Forklift certification required, or willingness to obtain on the job. •Knowledge of wholesale distribution branch operations, including order fulfillment, inventory control, customer service, showroom merchandising, shipping and receiving, and sales . •General knowledge of the HVACR industry, contractor customer needs, and product applications. •General knowledge of inventory management systems and principles, including procurement, storage, forecasting, and handling dead inventory . •Knowledge of marketing and showroom merchandising techniques to drive sales. •Knowledge of financial operations, including profit and loss, costs of operation, return on investment, and budgets. •Demonstrated capacity to read and demonstrate basic mathematical and financial analytical skills. Ability to use common spreadsheet tools (Microsoft Excel, pivot tables, charting) and interpret financial reports. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!