Hiring: Branch Manager II Company: UT Federal Credit Union Location: Knoxville, TN Job Posted Time: 2026-09-15 12:18:39 About the job Required Skills: •Include the following. Other duties may be assigned. •Provides friendly, responsive service to all members; cultivates and maintains appropriate relationships with members and co-workers; abides by UT Federal Credit Union's Global and Departmental Service Standards and encourages teammates to do the same. •Clearly communicates performance expectations and holds staff accountable for adherence to service standards to achieve individual and team member satisfaction goals. •Sets appropriate sales goals for staff, coach's employees in effective use of sales skills, and monitors results to ensure that the branch achieves referral and/or sales goals set forth by the credit union. •Generates new business through business development efforts within the branch market. •Demonstrates a thorough knowledge and understanding of credit union products and services and related policies, procedures, rules, and regulations to serve as an escalation point for answering questions, finding solutions, managing complaints, and resolving complex problems. •Ensures branch personnel have knowledge and a clear understanding of their job responsibilities so that member financial transactions and member account file maintenance are performed efficiently, accurately, and in accordance with the established policies and procedures of the credit union. •Minimizes operational losses through fraud and other channels. Qualifications: •Maintains the highest standards of ethical behavior. •Maintains a positive attitude with employees and members, and remains flexible while focused on accepted practices, policy, productivity and effectiveness. •Excellent management skills, with proven leadership ability and skills necessary to coach, mentor, and motivate employees. •Promotes awareness of the credit union mission and brand statement to the credit union membership. •Inspired, goal-oriented and disciplined leader with a strong work ethic. •Must possess a teachable spirit that is open to direct coaching and feedback. •Abides by the Service Standards established by the credit union. Exudes excellent member and employee relations skills. Has a friendly, outgoing, assertive, confident, and enthusiastic personality. •Strong knowledge of financial products and services. •Excellent verbal and written communication skills to communicate professionally. •Maintains a professional appearance in accordance with established dress code. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!