Hiring: Bilingual English / Dine Customer Service Advocate Company: UnitedHealthcare Location: Albuquerque, NM Job Posted Time: 2026-09-03 11:15:20 Employment Type: Full-time / Remote Target Skills & Keywords : Medicaid About the job Experience: •18 years of age OR older •2+ years of customer service or relevant experience analyzing and solving issues/concerns Required Skills: •Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence •Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider •Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance •Support customers in confidently navigating myuhc.com and other UnitedHealth Group websites, while encouraging and reassuring them to become self-sufficient by using our digital self-service tools and resources. •Serve as a key support resource across multiple Medicaid markets •This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. •You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications: •High School Diploma / GED OR equivalent work experience •Must be 18 years of age OR older •Bilingual Fluency in English and Dine' •This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods •Demonstrated capacity to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:30am - 6:00pm CST. It may be necessary, given the business need, to work occasional overtime •Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) •Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations) •Sales or account management experience •Reside within the state of New Mexico •Demonstrated capacity to keep all company sensitive documents secure (if applicable) Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!