Hiring: Bilingual Customer Experience Specialist Company: Instacart Location: United States Job Posted Time: 2026-09-16 17:08:23 Target Skills & Keywords : HBase, PATs, SAFe About the job Required Skills: •This role plays a vital part in supporting our consumers, shoppers, retailers, and advertisers. We are currently hiring for a variety of shifts, including mid-day, and evening coverage, to ensure we provide seamless service throughout the day. Schedule flexibility—including availability for evenings, weekends, and holidays—is essential to meeting the diverse needs of our community. •Handle live customer contacts (phone, chat, and/or email) for up to 100% of your scheduled time, consistently delivering clear, empathetic, and efficient support. •Navigate and execute complex workflows using established tools, policies, and knowledge base content to resolve a wide range of order and account issues. •Resolve edge cases by carefully following documented procedures, seeking guidance when needed, and escalating to the appropriate teams when issues fall outside standard paths. •Conduct thorough investigations into customer issues—reviewing account history, order details, and prior interactions—to ensure accurate and fair outcomes. •Create internal transfer tickets and document cases with clear, detailed notes so downstream teams have the context they need to resolve issues efficiently. •Proactively identify patterns, pain points, and process gaps in day-to-day work, and provide concrete suggestions and recommendations to supervisors and pillar leadership. •Act as a positive team player and informal leader by modeling best practices, sharing tips and insights with peers, and contributing to a supportive, inclusive team environment. •Surface emerging issues and operational challenges (such as tooli Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!