Hiring: Bilingual Call Center Quality Assurance Analyst - Remote CA Company: Gainwell Technologies Location: West Sacramento, CA Job Posted Time: 2026-09-16 07:36:39 Employment Type: Remote Target Skills & Keywords : Compliance About the job Experience: •2 years of experience performing quality assurance, quality monitoring, or quality auditing within a high-volume call center or customer contact center environment. •At least 2 years of experience performing quality assurance, quality monitoring, or quality auditing within a high-volume call center or customer contact center environment. Required Skills: •At least 2 years of experience performing quality assurance, quality monitoring, or quality auditing within a high-volume call center or customer contact center environment. •Fluency in English and Spanish, with the ability to effectively evaluate customer interactions in both languages. •Experience evaluating customer interactions using established quality standards, scorecards, and performance metrics, including participation in calibration sessions. •Strong analytical skills and attention to detail, with the ability to identify quality trends, performance gaps, and improvement opportunities and clearly communicate findings. •Proficiency with Microsoft Office and experience using CRM, quality monitoring, reporting, or other contact center technologies. Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance call center experience is preferred. •What You Should Expect In This Role Compensation: •$43,100 - $61,600 per year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!