Hiring: Bigo Live - Specialist/Senior/Manager, User Programs Company: BIGO Location: Los Angeles, CA Job Posted Time: 2026-09-16 07:41:15 Employment Type: On-site Target Skills & Keywords : User Experience About the job Experience: •2+ years of experience in user operations, revenue operations, live streaming platform operations, or a related field; experience managing recharge, paid user growth, lifecycle, or high-value user programs is strongly preferred. Required Skills: •Own USCA outbound gifting (L2O) as the primary growth mandate — driving the volume, penetration, and share of USCA paid users' gifting toward overseas content. •Own event operations for overseas gifting — planning, launching, budget management, recapping, and iterating gifting events, rewards, coupon and bonus mechanics, and user progression programs — with each event scoped and measured against paid user and income growth targets. •Support daily in-app operations and relationship management for SVIP and high-value users with overseas gifting behavior, ensuring a consistent, timely, high-quality experience and protecting the retention of USCA's highest-contribution cross-region spenders. •Build data tracking for gifting and lifecycle programs, run analysis on performance and ROI, and translate findings into concrete operational plans for UM — summarizing recurring pain points into actionable product, campaign, or service improvement proposals. •Continuously build and refine SOPs to improve operational efficiency, and prepare regular performance reports, business reviews, and leadership presentations that surface clear insights — proactively flagging trends and risks that may affect L2O growth, CCR, paid user quality, channel efficiency, or SVIP pipeline health. •Support other business needs as they arise, including offline events, merch shipment, and similar operational support. Qualifications: •Bachelor’s degree or above. •Solid understanding of in-app activity design, recharge mechanics, and reward/incentive systems; ability to structure and calculate benefit rules accurately •Strong cross-functional communication skills and strong data sensitivity and analytical thinking; comfortable working with regional teams, HQ, and product teams across different time zones •Detail-oriented, self-driven, and execution-focused, with strong problem-solving ability; capable of managing multiple workstreams, tracking issues end-to-end, and delivering clear business updates to stakeholders. •Work Arrangement: On-site Monday to Thursday, with flexibility to work remotely on Fridays, in accordance with business needs and company policy. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!