Hiring: BigFix Engineer Company: Four Inc. Location: Herndon, VA Job Posted Time: 2026-09-09 18:04:03 Employment Type: Hybrid Target Skills & Keywords : SQL, ServiceNow, Splunk About the job Required Skills: •Serve as a technical escalation resource for complex, high-impact customer issues, taking ownership from initial escalation through resolution. •Diagnose and resolve advanced hardware, software, infrastructure, integration, and performance issues using logs, diagnostic data, and other technical evidence. •Perform root cause analysis, reproduce issues in test environments, and develop sustainable solutions to prevent recurring problems. •Develop, test, and implement technical fixes, workarounds, configuration changes, upgrades, and remediation plans. •Collaborate with engineering, architecture, support, product, vendor, and customer teams to resolve issues requiring specialized expertise. •Support major incidents and business-critical events, including incident response, service recovery, and after-hours/on-call support when required. •Provide clear technical guidance and maintain thorough documentation of troubleshooting activities, resolutions, known issues, lessons learned, and recommended improvements. •Conduct proactive health checks and technical assessments while staying current on supported technologies, security requirements, patches, upgrades, and industry best practices. •Plan and support the deployment of HCL BigFix infrastructure, including BigFix instances, agents, relays, and purchased modules, while developing prerequisite documentation for required hardware, software, network, and configuration changes. •Monitor, analyze, and optimize the performance, availability, and configuration of BigFix infrastructure and applications, including SQL databases, in accordance with industry standards and HCL best practices. •Provide advanced troubleshooting and technical assistance for BigFix environments, including diagnosing performance, configuration, and infrastructure issues and implementing appropriate remediation and corrective actions. •Conduct ongoing system health assessments and remediate findings from HCL annual health checks while identifying opportunities to improve operational and maintenance processes, including disaster recovery, certificate renewals, and replication. •Plan and execute integrations between BigFix and major enterprise applications, including ServiceNow, Splunk, and Qualys, while developing technical recommendations and documentation to support continuous improvement. •Provide technical guidance, ad-hoc enablement, and knowledge transfer to customer and internal teams on BigFix technolog Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!