Hiring: Banking Operations - Senior Product Manager Company: East West Bank Location: El Monte, CA Job Posted Time: 2026-09-03 10:31:14 Target Skills & Keywords : SQL, Salesforce About the job Experience: •5 years’ experience in financial institutions as system product manager, specialization in deposits and/or loans preferred. •Minimum 5 years’ experience in financial institutions as system product manager, specialization in deposits and/or loans preferred. Required Skills: •Serve as the primary point of contact between Banking Operations, Technology, and third-party vendors. •Manage the intake, prioritization, tracking, and resolution of operational and technology-related issues, requests, and enhancements. •Coordinate customer-facing escalations and drive timely issue resolution. •Lead testing, release readiness, and post-implementation validation activities. •Monitor product performance, operational metrics, and customer feedback to identify improvement opportunities. •Establish clear ownership, accountability, and governance processes across teams. •Support product roadmap development and prioritization of enhancements. •Facilitate cross-functional communication and stakeholder alignment. Qualifications: •Bachelor’s degree, with a technical major such as engineering or computer science or equivalent work experience. •Analytical skills and problem-solving skills with the ability to assess problems and develop solutions/improvements •Knowledge and experience to project management as business and IT liaison •Demonstrated capacity to produce accurate and precise work, detect discrepancies and resolve discrepancies •Working knowledge in IBS Insight, online banking platforms, and Salesforce •Exceptional written and verbal communication skills. Ability to effectively interact with all levels of the organization including senior management •A self-starter, who can effectively navigate a complex organizational structure, achieving results through influence and collaboration •Proficient in Microsoft Office with advanced Excel skills and basic SQL skills •Demonstrated capacity to build effective relationships internally with multiple business units. •Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!